WELCOME

MESSAGE

Thank you for calling Voice Recording Dubai Services. If you know the extension number, please dial it now. Otherwise hold and some of our representative will attend you shortly. 

After hours

MESSAGE

Thank you for calling Voice Recording Dubai. Our business hours are Sunday through Thursday from 9 am to 7 pm except on major holidays. Please leave a message after the beep. We will contact you back on the next business day.

AGENTS BUSY

MESSAGE

All of our agents are currently assisting other callers. You can press 1 to leave a message or press 2 to have an agent call you back. Otherwise, please stay on the line and your call will be answered in the order it was received.”

VOICEMAIL

MESSAGE

You have reached the voicemail of mycompany. Please leave a detailed message and someone will return your call as soon as possible.

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The smart and successful businesses, regardless of its company size, know that the greetings that callers hear when they connect with your call center set the tone for the entire interaction and are therefore directly tied to customer satisfaction and loyalty. Establishing and regularly reviewing your call center phone voice greetings can make the difference between growing your business big and providing an adequate customer experience. 

 

PHONE GREETINGS IVR VOICE MESSAGES TYPES

Welcome Message

Welcome message is the first greeting callers hear when they call your company. You may use variety of different IVR Welcome Message greetings, some of them (IVR script examples) are listed below.  IVR Welcome Message is also very often accompanied by language choice first, and then with the IVR Main Menu. 

  • “Thank you for calling Voice Recording Dubai.”

  • “Thank you for calling Voice Recording Dubai. Don’t forget to check out www.mvoicerecordingdubai.ae for a list of our latest specials and promotions.”

  • “You have reached Voice Recording Dubai. Your call is important to us. Please hold while we connect your call.”

  • “Thank you for calling Voice Recording Dubai. We are proud to announce that we have been rated one of the top 10 customer service oriented companies in United arab Emirates. Please hold and one of our amazing support agents will answer your call as soon as possible.”

  • “Thank you for calling Voice Recording Dubai, where customer service is our priority.”

Interactive Voice Response (IVR) Greeting Main Menu

This is the voice message greeting callers hear when they enter your IVR system. Typically IVR Main Menu options are followed after the Welcome Message and Language Choice.

  • “For English press 1. Para Español presione el número 2.”

  • “If you know the extension of the person you would like to reach, you may dial it at any time. You can also press 0 to bypass this message and reach an agent. For all other callers, please listen to the following options: for account information press 1, for questions about a product you purchased press 2…”

  • “If you know your party’s extension, you may dial it at any time. Otherwise, please choose from the following options: For Customer Support press 1. For Sales Press 2…”

  • Thank you for calling Voice Recording Dubai. For new customers, press 1. For existing customers, press 2. For complaints, press 3. To talk directly to the customer care representative, press 0.

 
 

Full Waiting Queue Message

  • “We are currently experiencing high call volume. Please leave a message after the beep and we will return your call as soon as possible.”

  • “All of our agents are currently busy. Please leave a message after the tone and one of our support representatives will return your call as soon as possible.”

  • “All of our agents are currently busy. If you would like to leave a message, you can do so after the beep. Or you can email your question to support@voicerecordingdubai.ae. Thank you!”

  • “We apologize but we are currently experiencing high call volume. Please leave a message after the beep or email us your enquiry at support@voicerecordingdubai.ae or chat with us online at www.voicerecordingdubai.ae

Available Agents or Busy Agents Message

This is the voice message greeting callers hear when they chose their IVR option and are routed to an available agent.

Available Agent Message

  • “Please hold while you are being connected to the next available agent.”

  • “Please stay on the line. Your call is being connected to one of our customer support representatives.”

  • “Your call is being connected.”

This is the voice message greeting callers hear when they chose their IVR option and all of your operators are busy talking to other customers. This is the message caller will hear whilst waiting in the queue.

Agents Busy Message

  • “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”

  • “All of our agents are currently assisting other callers. If you would like to bypass the waiting queue, you can press 1 to leave a message or press 2 to have an agent call you back. Otherwise, please stay on the line and your call will be answered in the order it was received.”

  • “All of our agents are busy at this time. Your call is very important to us. Please stay on the line and your call will be answered in the order it was received.”

 

After Business Hours Message

This is the voice message greeting callers hear when they call your company outside of your business hours.

  • “Thank you for calling mycompany. We are currently unavailable to take your call. Please leave a message after the beep, or contact us during business hours Sunday through Thursday between 9am and 7pm. Thank you!”

  • “Thank you for calling Voice Recording Dubai. You have reached us in after business hours. Please leave a message after the beep and one of our representative will call you back in the next business day.

  • “Thank you for calling Voice Recording Dubai. We are currently closed. Please leave a message after the beep, or call back Sunday through Thursday between 9am and 7pm Eastern Standard Time. Thank you!”

 

Office Closed Holidays Message

If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message.

Holiday Sales Season Promotion Message​​

Thank you for calling Voice Recording. To celebrate the holiday season, we are offering limited-time discounts on all purchases. Please ask your account representative about them today!

  • To place an order, press 1.

  • To follow up on an existing order, press 2.

  • To speak with a representative about our products, press 3.

  • If you have a billing question, press 4.

  • To repeat the menu options, please press the * key.

Office Closed Holiday Message​​

Thank you for calling Voice Recording Dubai. We are currently closed in observance of Ramadan holidays. We will return back on Saturday, 17th June from 9am.

  • To place an order, press 1.

  • To follow up on an existing order, press 2.

  • To speak with a representative about our products, press 3.

  • If you have a billing question, press 4.

  • To repeat the menu options, please press the * key.

 

Voicemail Message

This is the voice message greeting callers hear when they enter your IVR system. Typically IVR Main Menu options are followed after the Welcome Message and Language Choice.

  • “You have reached the voicemail of Voice Recording Dubai. Please leave a detailed message and someone will return your call as soon as possible.”

  • “Thank you for calling Voice Recording Dubai. You have reached this message either because all of our agents are currently busy assisting other callers or it is after business hours. Please leave a message after the beep and we will return your call as soon as possible.”

  • “Thank you for calling Voice Recording Dubai. Please leave a message with your name and phone number and we will return your call as soon as possible.”